Frequently Asked Questions – Valenrei Shop

  1. What products do you sell?
    At Valenrei Shop, we specialize in high-quality home appliances, electronics, and kitchen appliances. Our product range includes refrigerators, home theater systems, televisions, washing machines, blenders, and microwaves. You can explore more of our products on our Shop page. 
  2. Where is your store located?
    Our physical store is located at Taveta Road, off Accra Road, London Beauty Building, First Floor, F8, Nairobi, Kenya. Customers are welcome to visit during our business hours for in-store purchases or inquiries.
  3. What are your operating hours?
    We are open Monday to Saturday from 8:00 AM to 8:00 PM and closed on Sundays.
  4. How can I contact customer support?
    For any questions or assistance, you can reach us via phone at 0769 626 939 or email at info@valenreishop.co.ke. Our support team is available Monday to Saturday, 8:00 AM – 8:00 PM to assist you.
  5. What payment methods do you accept?
    We offer multiple secure payment options to ensure a smooth shopping experience. Customers can pay via M-Pesa, which is the most convenient option for those in Kenya. We also accept cash on delivery for selected orders and bank transfers, which are ideal for larger transactions. Your payment details are handled with the highest level of security to protect your privacy.
  6. Do you deliver nationwide, and how long does delivery take?
    Yes, we deliver to all locations across Kenya. Delivery fees and timelines vary depending on your location. For more information, refer to our Shipping Policy.
  7. What is your return and refund policy?
    If you’re not satisfied with your purchase, you may return the product within 7 days, provided it is in its original packaging. Refunds are processed within 1-3 business days after the returned item is inspected and approved. Please review our Refund and Returns Policy for full details.
  8. Do you offer warranties?
    Yes, all our products are 100% genuine and sourced from trusted brands. Most items come with a manufacturer’s warranty, which is provided with your receipt or can be confirmed by our team.
  9. How do I track my order?
    Once your order is processed, you’ll receive a tracking number via SMS or email, which you can use to monitor your delivery status. You can also contact our support team for updates on your order.