At Valenrei Shop, we provide secure and convenient payment options to ensure a smooth shopping experience. Please review our payment policy below.

1. Accepted Payment Methods
We currently accept the following payment options:
✔ M-Pesa: Secure and fast mobile payment for Kenyan customers.
✔ Cash on Delivery (COD): Available for selected orders. Payment is made at the time of delivery.
✔ Bank Transfers: Recommended for bulk orders. Bank details are provided at checkout.

2. Payment Terms
✔ Currency: All payments must be made in Kenyan Shillings (KES).
✔ Order Processing: Orders are processed only after payment confirmation, except for Cash on Delivery (COD).
✔ Proof of Payment: If using Bank Transfers, customers must send proof of payment to Valenreishop@gmail.com or WhatsApp +254769626939 for order confirmation.

3. Secure Payment Processing
We prioritize your payment security by:
✔ Using industry-standard encryption to protect transactions.
✔ Not storing sensitive payment details on our website.
✔ Working only with trusted payment providers to ensure safe transactions.

4. Refunds & Payment Adjustments
✔ Refund Method: Refunds are processed through the original payment method used at checkout.
✔ Processing Time: Refunds are completed within 7 days after approval.
✔ Refer to our Return & Refund Policy for more details.

5. Failed or Declined Payments
If your payment is unsuccessful:
✔ Verify the payment details entered (M-Pesa number, bank details, etc.).
✔ Contact your bank, mobile money provider, or our support team for assistance.

6. Fraud Prevention
✔ We reserve the right to cancel orders that appear suspicious or fraudulent.
✔ Any flagged transactions may require additional identity verification.

7. Contact Us
📍 Physical Address: Taveta Road off Accra Road, London Beauty Building, First Floor F8, Nairobi, Kenya
📧 Email: info@valenreishop.co.ke
📞 Phone: +254769626939
🕒 Operating Hours: Monday – Saturday: 8:00 AM – 8:00 PM (Closed on Sundays)

By purchasing from Valenrei Shop, you agree to these payment terms. For any concerns, please contact our support team.