At Valenrei Shop, we are committed to customer satisfaction. If you are not fully satisfied with your purchase, we offer a hassle-free return and refund process.
1. Eligibility for Returns & Exchanges
✔ Accepted Items: We accept returns and exchanges for both defective and non-defective products.
✔ Condition: Items must be new, unused, and in their original packaging with all accessories.
✔ Return Window: Returns and exchanges must be initiated within 7 days of purchase/delivery.
2. How to Return a Product
You can return items using either of the following methods:
Drop-Off Location: Visit our physical store to return your item.
In-Store Returns: Bring the product directly to our shop for an exchange or refund.
3. Refund & Processing Time
✔ Refund Method: Refunds are processed through the original payment method used during purchase.
✔ Processing Time: Refunds are completed within 7 days of receiving and inspecting the returned product.
✔ Restocking Fees: We do not charge any restocking fees.
4. Non-Returnable Items
Certain items may not be eligible for return, including:
Personal care items, undergarments, or hygiene products.
Customized or personalized products.
Digital/downloadable items (if applicable).
5. Exchange Policy
✔ Customers can exchange items within 7 days if they meet the return conditions.
✔ Exchanges are subject to product availability. If the requested item is unavailable, we will process a refund.
6. Contact Us for Returns & Refunds
📍 Physical Address: Taveta Road off Accra Road, London Beauty Building, First Floor F8, Nairobi, Kenya
📧 Email: info@valenreishop.co.ke
📞 Phone: +254769626939
🕒 Operating Hours: Monday – Saturday: 8:00 AM – 8:00 PM (Closed on Sundays)
For any return or refund inquiries, feel free to contact our support team.