At Valenrei Shop, we are dedicated to ensuring fast and reliable delivery across Kenya. Below are our shipping details, including timelines and costs.

1. Order Processing & Handling Time
✔ Order Cut-off Time: 2:00 PM (GMT+03:00) East Africa Time (Nairobi)
✔ Orders placed before 2:00 PM are processed the same day.
✔ Orders placed after 2:00 PM or on public holidays will be processed on the next business day.
✔ Handling Time: 0 – 1 business day (Monday – Saturday).

2. Delivery Timeframes
📦 Nairobi & Other Locations: Estimated 1-3 business days for delivery.
✔ Transit Time: 1-2 business days depending on location.
✔ Deliveries are made Monday – Saturday (No Sunday deliveries).

3. Shipping Fees
✔ Flat Rate Shipping: KES 500.00 for all orders.
✔ Shipping fees will be displayed at checkout before order confirmation.

4. Shipping Methods & Carriers
We offer the following delivery options:
✔ Standard Delivery: Reliable shipping across Kenya.
✔ Drop-off Location Pickup: Available for customers who prefer collecting their orders.
✔ In-Store Pickup: Customers can collect orders from our physical store.

All orders are shipped via trusted courier services in Kenya to ensure safe and timely deliveries.

5. Tracking & Order Status
✔ Customers will receive order tracking details via SMS or email once the order is dispatched.
✔ For order updates, contact our support team.

6. Address & Delivery Issues
✔ Customers must provide a correct and complete address to avoid delays.
✔ If an incorrect address is provided and the package is returned, additional shipping costs may apply.
✔ In case of failed deliveries due to unavailability, customers must arrange a new delivery or pickup.

7. Contact Us
📍 Physical Address: Taveta Road off Accra Road, London Beauty Building, First Floor F8, Nairobi, Kenya
📧 Email: info@valenreishop.co.ke
📞 Phone: +254769626939
🕒 Operating Hours: Monday – Saturday: 8:00 AM – 8:00 PM (Closed on Sundays)

By placing an order with Valenrei Shop, you agree to this shipping policy. If you have any questions, feel free to reach out to us.